Last updated: September 2026
Glenburnie House respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, contact us, make a reservation, stay with us, sign up for marketing communications or otherwise interact with Glenburnie House.
For the purposes of UK data protection law, the data controller is:
MWM Consultancy Property Ltd, trading as Glenburnie House
Company Number: 17206204
Corran Esplanade
Oban PA34 5AQ
United Kingdom
Email: info@glenburnie.co.uk
The personal information we collect depends on how you interact with us.
When you make an enquiry, reservation or stay with us, we may collect information including:
When you use our website, we may also collect technical information such as your IP address, browser and device information, and information about how you interact with our website.
If you subscribe to our newsletter or other marketing communications, we collect your name, email address and information relating to your marketing preferences.
We may also receive personal information from third parties when you make a reservation through an online travel agent or other booking service, such as Booking.com or Expedia.
We may use your personal information to:
We will only use your personal information where we have a lawful basis to do so.
Depending on the circumstances, we rely on one or more of the following lawful bases:
Contract – Where processing your information is necessary to make or manage a reservation or to provide the accommodation and services you have requested.
Consent – Where you have given us permission to use your information for a particular purpose, such as receiving email marketing. You can withdraw your consent at any time.
Legitimate interests – Where processing is reasonably necessary for the operation and improvement of Glenburnie House, provided that those interests do not override your rights and interests. This may include responding to enquiries, maintaining appropriate business records, improving our services, protecting our systems and understanding the effectiveness of our website and marketing.
Legal obligation – Where we need to process or retain information to comply with applicable laws, regulations, tax requirements or other legal obligations.
Reservations made through the Glenburnie House website are processed using a third-party booking service, currently Free to Book.
You may also make a reservation through third-party travel and booking platforms, such as Booking.com, Expedia and similar services. These companies may collect personal information directly from you and provide us with information necessary to manage your reservation and stay.
These third-party services have their own privacy policies and may process your personal information independently in accordance with their own terms and privacy practices.
We use third-party payment providers to securely process payments.
Online payments may be processed by Stripe, while payments made at Glenburnie House may be processed using Dojo or another payment provider.
Glenburnie House does not itself store complete credit or debit card details. Payment information is processed securely by the relevant payment provider in accordance with its own privacy and security practices.
We may retain transaction information necessary for accounting, reservation management, refunds, dispute resolution and compliance with our legal obligations.
If you choose to subscribe to our newsletter or other marketing communications, we may use your name and email address to send you news, offers and other information about Glenburnie House.
Our email marketing is currently managed through Campaign Monitor.
We will only send you email marketing where we have an appropriate lawful basis to do so. Where we rely on your consent, you may withdraw that consent at any time.
You can unsubscribe from marketing emails by using the unsubscribe link included in our emails or by contacting us at info@glenburnie.co.uk.
Unsubscribing from marketing communications will not prevent us from sending you service-related communications that are necessary in connection with a reservation or stay.
We use third-party services to help us understand how our website is used and to measure and improve our advertising. These may include:
These services may process information about your device, browser and interactions with our website.
Where these technologies require your consent, they will only be used in accordance with the choices you make through our website’s cookie consent system.
Information about the cookies and similar technologies used on our website, and how you can manage your preferences, is provided separately through our cookie consent system.
We do not sell your personal information.
We may share personal information where necessary with organisations that help us operate Glenburnie House and provide our services, including:
We require service providers acting on our behalf to handle personal information appropriately and in accordance with applicable data protection requirements.
Some of the service providers we use operate internationally or may process or store personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we take appropriate steps to ensure that the transfer complies with applicable UK data protection law. Depending on the circumstances, these safeguards may include transferring information to a country recognised as providing an adequate level of data protection or using approved contractual safeguards or other legally recognised transfer mechanisms.
You may contact us if you would like further information about the safeguards applicable to transfers of your personal information.
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting legal, accounting, tax, reporting and regulatory requirements.
The appropriate retention period depends on the type of information, why we collected it, our legal obligations and whether it may be required to establish, exercise or defend legal claims.
When personal information is no longer required, we will delete it or securely dispose of it in accordance with our data-retention practices.
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Where we use third-party providers to process information on our behalf, we expect them to maintain appropriate safeguards for the information they process.
No method of transmitting or storing information is completely secure, however, and we cannot guarantee absolute security.
Children are welcome to stay at Glenburnie House. However, our website and marketing services are not directed at children, and we do not knowingly collect personal information directly from children through our website for marketing purposes.
Information about children may be provided by a parent, guardian or other person responsible for a reservation where it is reasonably necessary to manage a booking or provide appropriate accommodation and services.
Under UK data protection law, you may have rights in relation to your personal information, depending on the circumstances and the lawful basis on which we process it.
These may include the right to:
You have the right to object at any time to the use of your personal information for direct marketing.
These rights are subject to certain legal conditions and exceptions.
To exercise any of your rights, please contact us at info@glenburnie.co.uk.
We may need to request information from you to confirm your identity before responding to a request.
If you have concerns about how we use your personal information, we encourage you to contact us first so that we can try to resolve the matter.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Information about your rights and how to make a complaint is available from the Information Commissioner’s Office.
Our website may contain links to websites or services operated by third parties, including booking platforms and other service providers.
We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy information provided by those organisations when you provide personal information directly to them.
We may update this Privacy Policy from time to time to reflect changes to our services, the way we use personal information, our service providers or applicable legal requirements.
The latest version will be published on our website, with the date of the most recent update shown at the top of this page.
If you have any questions about this Privacy Policy or how we handle your personal information, or if you would like to exercise your data protection rights, please contact:
MWM Consultancy Property Ltd, trading as Glenburnie House
Company Number: 17206204
Corran Esplanade
Oban PA34 5AQ
United Kingdom
Email: info@glenburnie.co.uk